The Florida Department of Elder Affairs provides most direct services through its Division of Statewide Community-Based Services, which works through the state’s 11 Area Agencies on Aging and local service providers to deliver essential services to a vital segment of the population.
|Senator Gary Siplin and Bryan Morgan, Deputy State Ombudsman of |
PublicRelations and Recruitment
|Table full of informational materials on the Program|
|Ombudsmen: Bert Nelson, Robin Rouleau-Brassard, and Al Malley|
|Ombudsmen: Pat Novak, Bert Nelson, Robin Rouleau-Brassard,|
Al Malley, and Roma Lecznar
|"I won!!" - Residents enjoying the raffle.|
|Robin Baker, Regional Ombudsman Manager with a resident|
|Flowers and fans for residents to enjoy.|
|Ombudsman, Resident Council President, and Lynn Penley.|
|Special Guest, Doris Graumann, speaking to residents.|
|Showing off her raffle prize!|
|Lynn Penley speaking to residents.|
|Program staff, facility staff, and ombudsmen.|
"Lynn V. Penley, District Ombudsman Manager for the Ombudsman Program, spoke to attendees at the August meeting of the Suncoast Guardian Association. She told of the structure of the organization in Pasco / Pinellas Counties – 20 volunteers and 2 paid staff. The volunteers undergo 20 hours of training before they are sent out to the various assisted living facilities and nursing homes.
|Lynn Penley, Pasco & North Pinellas District Ombudsman Manager|
|Ricky Melendez, Resident Council President|
Thank you for the spirit of advocacy you showed as an ombudsman and the donated timegiven tovolunteer and protect the health, safety, welfare, and rights of residents living in long-term care facilities. We wish you luck in your future endeavors and a safe move. You will be missed!
|(L-R) Helen Anderson, Charlotte Poss|
|(L-R) Marie Brand, Charlotte Poss,and Ginny Winkel|
|Helen Anderson awarding and thanking Charlotte Poss for her time as a volunteer ombudsman|
|(L-R) Carol Weideman, Gayle Mountain, Don Hering|
|(L-R) State Senator Mike Fasano, Gayle Mountain|
|(L-R) Liz Hittos, the District Director to Congressman Gus Bilirakis, Gayle Mountain|
|(L-R) Jared Ochs, the Legislative Assistant to State Representative Richard Corcoran, Liz Hittos, the District Director to Congressman Gus Bilirakis, State Senator Mike Fasano|
|(L-R) District Manager Lynn Penley, Gayle Mountain|
|Pasco and North Pinellas Council and special guests|
|Mary Bruels, volunteer ombudsman|
Long-term care residents meet and share ideas at the Mid and South Pinellas District Wide Resident Council Meeting
|Volunteer ombudsman Ruth Battle-Hall|
Ann Proie, Southwest Florida District Ombudsman Manager, recognizes Steve Fescella for his recruitment and advocating efforts.
Mike Phillips, Northwest Florida District Ombudsman Manager, shares dedication of three outstanding volunteers and nominates them for the Shining Star recognition.
Long-Term Care Ombudsman Program
The Long-Term Care Ombudsman Program (LTCOP) is a statewide, volunteer-based system of local units that act as advocates for residents of long-term care facilities. The LTCOP was established by Title VII of the federal Older Americans Act and its operation is governed by state statute, part I of Chapter 400, Florida Statutes. Through 13 district offices that together cover the entire state, volunteers work with staff to identify, investigate, and resolve complaints made by, or on behalf of, residents of nursing homes, assisted living facilities, adult family-care homes, and continuing care retirement communities. In addition to investigating and resolving complaints, the LTCOP performs the following services or activities:
- Monitoring of and commenting on the development and implementation of federal, state, and local laws, regulations, and policies regarding health, safety, and welfare of residents in long-term care facilities.
- Conducting annual assessments of long-term care facilities.
- Aiding the development of resident and family councils.
Click on the image on the left to learn about volunteer opportunities to help improve the lives of Floridians by advocating on behalf of those who live in long-term care settings such as nursing homes, assisted living facilities, and adult family care homes.
State Long-Term Care Ombudsman Council
About the Council
- Created by section 400.0067, F.S.
- Serve as an advisory body to assist the state ombudsman in reaching a consensus among districts on issues affecting residents and impacting the optimal operation of the program.
- Identifies statewide issues affecting long-term care facility residents and coordinates voluntary organizational assistance for the purpose of improving the care received by residents.
- Assists the state ombudsman in preparing the annual report described in s. 400.0065.
- The State Council meets at least quarterly, either by telephone conference or an in-person meeting.
- State Council members shall serve 3-year terms and may not serve more than two consecutive terms
- The State Council is composed of one active certified ombudsman from each local unit within a district (18 local units) plus three at-large members appointed by the Secretary of the Department of Elder Affairs.
For more information, contact the Long-Term Care Ombudsman Program at 850-414-2323 or toll free at 1-888-831-0404. You may also email us at LTCOPInformer@elderaffairs.org.