Publications

Thank you for your interest in Florida’s Ombudsman Program’s printed materials. Below you will find the brochures, posters, and resident’s rights which you may print. Please contact a local office near you for information regarding the Florida’s Long-Term Care Ombudsman Program. Click here for a list of local offices.

Annual Reports

2019-2020 Annual Report (PDF 4.88 MB)

2018-2019 Annual Report (PDF 1 MB)

2017-2018 Annual Report (PDF 2 MB)

2016-2017 Annual Report (PDF 2.8 MB)

2015-2016 Annual Report (PDF 2.0 MB)

2014-2015 Annual Report (PDF 2.0 MB)

2013-2014 Annual Report (PDF 2.0 MB)

2012-2013 Annual Report (PDF 2.0 MB)

2011-2012 Annual Report (PDF 6.0 MB)

2010-2011 Annual Report (PDF 4.40MB)

2009-2010 Annual Report (PDF 3.69MB)

2008-2009 Annual Report (PDF 8.29 MB)

2007-2008 Annual Report (PDF 1.76 MB)

2006-2007 Annual Report (PDF 1.76 MB)

Quarterly Data

Quarterly Report for January 1, 2021 – March 31, 2021 (PDF 148 KB)

Quarterly Report for October 1, 2020 – December 31, 2020 (PDF 123 KB)

Quarterly Report for July 1, 2020 – September 30, 2020 (PDF 119 KB)

Quarterly Report for April 1, 2020 – June 30, 2020 (PDF 113 KB)

Quarterly Report for January 1, 2020 – March 31, 2020 (PDF 226 KB)

Quarterly Report for October 1, 2019 – December 31, 2019 (PDF 119 KB)

Quarterly Report for July 1, 2019 – September 30, 2019 (PDF 150 KB)

Quarterly Report for April 1, 2019 – June 30, 2019 (PDF 137 KB)

Quarterly Report for Jan. 1, 2019 – Mar. 31, 2019 (PDF 113 KB)

Quarterly Report for October 1, 2018 – December 31, 2018 (PDF 113 KB)

Quarterly Report for July 1, 2018 – September 30, 2018 (PDF 117 KB)

Quarterly Data Apr. 1, 2018 – Jun.30, 2018 (PDF 72 KB)

Quarterly Data Jan. 1, 2018 – Mar.31, 2018 (PDF 76 KB)

Quarterly Data for October 1, 2017 – December 31, 2017 (PDF 264 KB)

Newsletters

Ombudsman Outlook Newsletter (October 2016) (PDF 2 MB)

Ombudsman Outlook Newsletter (July 2016) (PDF 2 MB)

Ombudsman Outlook Quarterly Newsletter (Oct-Dec 2015) (PDF 2 MB)

Ombudsman Outlook Quarterly Newsletter (July-Sept 2015) (PDF 4 MB)

Ombudsman Outlook Quarterly Newsletter (Apr-June 2015) (PDF 4 MB)

Ombudsman Outlook Quarterly Newsletter (Jan-Mar 2015) (PDF 1 MB)

Ombudsman Outlook Quarterly Newsletter (Oct-Dec 2014) (PDF 1.1MB)

Ombudsman Outlook Quarterly Newsletter (July-Sept 2014) (PDF 730KB)

Ombudsman Outlook Quarterly Newsletter (Apr-June 2014) (PDF 4MB)

Ombudsman Outlook Quarterly Newsletter (Oct-Dec, Jan-Mar) (PDF 2 MB)

Ombudsman Outlook Quarterly Newsletter (FY 2012-2013) (PDF 507 KB)

Ombudsman Outlook Fall/Winter 2012 (PDF 3.32MB)

Ombudsman Outlook (quarterly) Summer 2012 (PDF 2.52MB)

Ombudsman Outlook (quarterly) Spring 2012 (PDF 1.75MB)

Ombudsman Outlook (quarterly) Winter 2011 (PDF 1.84MB)

Ombudsman Outlook (quarterly) Fall 2011 (PDF 1.97MB)

Ombudsman Outlook (quarterly) Summer 2011 (PDF 1.69MB)

Ombudsman Outlook (quarterly) Spring 2011 (PDF 1.67MB)

Ombudsman Outlook (quarterly) Fall 2010 (PDF 3.5MB)

Ombudsman Outlook (quarterly) Summer 2010 (PDF 3.5MB)

Ombudsman Outlook (quarterly) Spring 2010 (PDF 3.33 MB)

Ombudsman Outlook (quarterly) Winter 2009 (PDF 1.27 MB)

Ombudsman Outlook (quarterly) Fall 2009 (PDF 1.6 MB)

Brochures

Family Council Brochure – English (PDF 705 KB)

Ombudsman Program Brochure – English (PDF 293 KB)

Ombudsman Program Brochure – Spanish (PDF 282 KB)

Volunteer Recruitment Brochure – English (PDF 881 KB)

Volunteer Recruitment Brochure – Spanish (PDF 478 KB)

Winter 2021 Resident Activity Book (PDF 1.5 MB)

Posters

Adult Family Care Home Residents’ Rights Poster – English (PDF 532 KB)

Adult Family Care Home Residents’ Rights Poster -Spanish (PDF 536 KB)

Assisted Living Facility Residents’ Rights Poster – English (PDF 2.0 MB)

Assisted Living Facility Residents’ Rights Poster – Spanish (PDF 2.0 MB)

Nursing Home Residents’ Rights Poster – English (PDF 530 KB)

Nursing Home Residents’ Rights Poster – Spanish (PDF 534 KB)

Ombudsman Program Recruitment Poster (8.5×14) (PDF 196 KB)

Residents’ Rights

Resident Council Handbook: A Guide to Building a Long-Term Care Resident Council (PDF 5 MB)

Assisted Living Facility & Adult Family Care Home Residents’ Rights (PDF 1.5 MB)

Assisted Living Facility & Adult Family Care Home Residents’ Rights – Spanish (PDF 1.4 MB)

Nursing Home Residents’ Rights (PDF 2.02 MB)

Nursing Home Residents’ Rights – Spanish (PDF 1.98 MB)

Report of Patient Care Ombudsman

Report of Patient Care Ombudsman (Case No: 3:19-bk-02764-JAF) – December 10 2019