Long-Term Care Ombudsman Program

The Long-Term Care Ombudsman Program (LTCOP) is a statewide, volunteer-based system of local units that act as advocates for residents of long-term care facilities. The LTCOP was established by Title VII of the federal Older Americans Act and its operation is governed by state statute, part I of Chapter 400, Florida Statutes. Through 13 district offices that together cover the entire state, volunteers work with staff to identify, investigate, and resolve complaints made by, or on behalf of, residents of nursing homes, assisted living facilities, adult family-care homes, and continuing care retirement communities. In addition to investigating and resolving complaints, the LTCOP performs the following services or activities:

  • Monitoring of and commenting on the development and implementation of federal, state, and local laws, regulations, and policies regarding health, safety, and welfare of residents in long-term care facilities.
  • Conducting annual assessments of long-term care facilities.
  • Aiding the development of resident and family councils.
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Click on the image on the left to learn about volunteer opportunities to help improve the lives of Floridians by advocating on behalf of those who live in long-term care settings such as nursing homes, assisted living facilities, and adult family care homes.

State Long-Term Care Ombudsman Council

About the Council

  • Created by section 400.0067, F.S.
  • Serve as an advisory body to assist the state ombudsman in reaching a consensus among districts on issues affecting residents and impacting the optimal operation of the program.
  • Identifies statewide issues affecting long-term care facility residents and coordinates voluntary organizational assistance for the purpose of improving the care received by residents.
  • Assists the state ombudsman in preparing the annual report described in s. 400.0065.
  • The State Council meets at least quarterly, either by telephone conference or an in-person meeting.
  • State Council members shall serve 3-year terms and may not serve more than two consecutive terms
  • The State Council is composed of one active certified ombudsman from each local unit within a district (18 local units) plus three at-large members appointed by the Secretary of the Department of Elder Affairs.
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For more information, contact the Long-Term Care Ombudsman Program at 850-414-2323 or toll free at 1-888-831-0404. You may also email us at LTCOPInformer@elderaffairs.org.