What is an “Ombudsman”?
In Florida, a long-term care ombudsman is a trained volunteer who helps to improve the quality of care and quality of life for residents of long-term care facilities such as nursing homes, assisted living facilities, and adult family care homes.
Nearly 60% of long-term care residents in Florida do not receive visits from family members and friends. They may feel alone and isolated, and they have no voice in the daily care they receive. Unfortunately, many of them do not have anyone to look out for their best interests when it comes to their personal rights, health, safety, and welfare.
Advocating for Residents’ Rights
Volunteer ombudsmen spend thousands of hours each year in licensed long-term care facilities, working to identify, investigate, and resolve the concerns of residents and their loved ones and performing annual assessments of every facility in Florida.
The program consistently empowers residents to know their rights and often provides a voice for those who cannot speak up for themselves. To view a list of rights granted to each individual in a long-term care facility, please click on the following links:
Bill of Rights for residents of assisted living facilities and adult family care homes
Bill of Rights for residents of nursing homes
Responding to Residents’ Concerns
Volunteer ombudsmen are trained in resident rights, problem-solving, communication, intervention, negotiation skills, and working with long-term care staff. They advocate for improving the quality of life for residents by listening to their concerns and working with them and the long-term care staff to resolve their unmet needs and concerns.
Ombudsmen also receive and investigate complaints on behalf of nursing home residents and their families. They serve as a voice for residents in ensuring that the facility meets mandated legal standards for every person receiving long-term care services. Common issues in nursing homes include discharges and evictions, medication administration, and matters of personal hygiene. Common issues in assisted living facilities and adult family-care homes include menu quality, quantity and variation, medication administration, and general housekeeping or cleanliness.
Ombudsmen work to resolve residents’ concerns, to the best of their abilities and within the greatest extent of the law. All services are provided at no charge, and all complaints are confidential.
History of the Ombudsman Program
Florida’s Long-Term Care Ombudsman Program was founded in 1975 due to the federal Older Americans Act, which grants a special set of residents’ rights to individuals who live in long-term care facilities such as nursing homes, assisted living facilities, and adult family care homes. Volunteer ombudsmen seek to ensure the health, safety, welfare, and rights of these residents throughout Florida.
The Ombudsman Program operates under the authority of federal and state law. Click HERE to read Florida Statutes regarding the Ombudsman Program.
Apply to Become a Volunteer Ombudsman
Join our team!! You can be trained and certified as a State of Florida Long-Term Care Ombudsman and make a difference in people’s lives in nursing homes, assisted living facilities, and adult family care homes. In addition to having the satisfaction of knowing that you are improving the care of long-term care residents, you will have the opportunity to make new friends and increase your understanding of aging and the aging process.
Contacting the Program
If you would like to learn more about the Long-Term Care Ombudsman Program or talk with someone about becoming a volunteer, please contact a local ombudsman office in your area. Click HERE to see a list of district offices.
Please contact the ombudsman headquarters office at:
- Long-Term Care Ombudsman Program
- 4040 Esplanade Way, Suite 380
- Tallahassee, FL 32399-7000
- 850-414-2323 or toll-free 1-888-831-0404
- Fax: 850-414-2377
- email: LTCOPInformer@elderaffairs.org
Or click HERE to send us an email.
